We have a 30 day returns policy. This means that you have 30 days after receiving your item to request a return.
In order to be eligible for return your item must be in the same condition that you received it, unworn or unused with its original tags and original packaging. You will also need to provide proof of purchase. If upon receipt you consider your item to be damaged or defective or you have been sent the wrong item, please contact us immediately. We cannot accept returns of food items, beauty products or earrings for pierced ears. Please get in touch immediately if you have any concerns about your purchase.
If you would like to return an item bought online please first email us with details of the item and why you wish to return it. If the item is faulty or damaged please attach photographs which clearly show the faulty or damaged areas. If your return is accepted you will be sent details of how and where to return your package.
Once we have received your return we will contact you to discuss options. If your return is approved we will refund your original payment method. Please be aware that it can take a few days for refunded transactions to be processed depending what method of payment you used. If an item has been purchased using one of our gift vouchers the return will be issued in the form of another gift voucher and not the cash alternative. If you have requested an exchange your item will be posted using the same delivery timescales of 3-5 business days, non tracked delivery.
Please note that as a small business, we are unable to provide free postage for returns and therefore postage costs will be at your own expense unless your item is faulty, damaged or incorrect. If you can't decide between particular items when ordering and would like more photographs or even a phone or video call to discuss options then we are happy to do this. We would rather go the extra mile to ensure that you receive exactly what you asked for than you have to return multiple items ordered 'just in case'.
We would recommend that you obtain proof of postage or tracked shipping as we will not process your return until we receive your item back and are able to inspect it.